Règles et directives du casino Mr Sloty pour les joueurs souhaitant jouer de manière sûre et responsable en 2025

Inscription et vérification

Créez un compte en indiquant votre adresse e-mail et un mot de passe fort. Les règles de Curaçao eGaming stipulent que vous devez avoir au moins 18 ans et présenter une preuve d'identité.

Financer votre compte

Vous pouvez déposer de l'argent avec une carte Visa, MasterCard, un portefeuille électronique ou une crypto-monnaie. Quantité minimale à recharger : €20. Pour votre sécurité, toutes les transactions financières sont cryptées.

Bonus et promotions

Les nouveaux membres bénéficient d'un forfait de bienvenue comprenant jusqu'à cinq dépôts, soit un match allant jusqu'à 400%, and 200 free spins. Always read the terms of the promotion, which should include the minimum playthrough requirements (35x unless otherwise stated).

Responsible Enjoyment

You can set limits on deposits and sessions through your profile. 24/7 customer service is available to help with self-exclusion and cooling-off periods.

Fair Play

Certified Random Number Generators are used to determine the outcomes of games. The description clearly shows the payout ratios (RTP) for each title. You can get software from companies that have licenses, such as NetEnt, Pragmatic Play, and Microgaming.

Withdrawals

You can start collecting your winnings at €30. Approval for standard payouts takes one to two business days. You may need to verify before you can get your money.

Compliance With The Law

Our licence number is 8048/JAZ, which means we follow all the rules and regulations that are in place right now. All user data is handled according to GDPR rules.

Support

You can get help 24/7 through live chat or email. Representatives who speak more than one language make sure that questions are answered quickly and professionally. Check your account often for policy changes and have a safe, secure and fun time online.

Step-by-step Guide To Registering An Account And Verifying It

1. To make a personal profile, you need to enter the right information and follow the rules for confirming your identity; To start the sign-up process, go to the registration section of the main page and enter a valid email address, a secure password, and your full name, date of birth, and address.
2. Users must prove that they are at least 18 years old, or older if their jurisdiction requires it; A confirmation message is sent to the email address you gave after you submit. This message lets you activate your profile and get into the client cabinet.
3. Finishing this step does not mean you are eligible for payouts; you must confirm the documents to follow anti-fraud and anti-money laundering rules; All customers must upload official documents, such as a government-issued ID (ID card, driver's license or passport), proof of address (utility bill, bank statement or tax letter no older than three months), and, if necessary, proof of payment method (a picture of a credit card with the sensitive digits hidden or a screenshot of a digital wallet).
4. Photocopies must be clear and easy to read; submissions that are blurry or missing will be turned down; It usually takes one to three business days to process authentication; We send emails to let you know if your request has been approved or if we need more information.
5. You can get bonuses, withdrawals, and loyalty offers once you finish everything; If you try to give false information, you could be banned for life without getting any money back; Re-verification may be required on a regular basis for future transactions or when local laws change; To keep using all the features of the platform, you must keep all of your profile information accurate.

Allowed Methods, Limits, And Timeframes For Deposits And Withdrawals

Payment options are made to fit a wide range of needs and give you the most freedom. People can pay with regular credit or debit cards (Visa, MasterCard), e-wallets (Skrill, Neteller), direct bank transfers, or cryptocurrencies like Bitcoin and Ethereum. Depending on where they live, each client may have different options.

To keep unauthorised activity from happening, every transfer request goes through security checks. Make sure that your account verification documents (ID, proof of address) have been sent in and approved before you ask for a payout. Requests for transfers from accounts that haven't been confirmed will be turned down. Only balances that come from bets that have been completed can be withdrawn. Requests that go over daily or weekly limits may need extra verification steps. When using bank transfers, make sure that all the recipient's information is correct. Mistakes can delay the transaction or cause the money to be returned minus any fees charged by the bank. Some banks may charge their own fees or use their own currency conversion rates, which the platform cannot control, depending on the processor. Before giving users credit for their cryptocurrency deposits, they must be confirmed on the blockchain. If you try to withdraw money from the same profile more than once at the same time, the requests will be queued in the order they were received. Under certain circumstances, there may be limits on the number of requests or total amounts that can be paid each week. Check your terms for the most up-to-date caps.

Terms For Bonuses: Betting, Valid Games, And When They Expire

You have to play through all of your promotional credits 40 times. You have 7 days from the time you activate your account to place your bets. If you don't, any extra money and winnings will be taken away automatically. Only some activities can help you get bonus credits. All online slots, except for those listed on the "Promotional Game Restrictions" page, are eligible for 100% des paris effectués sur eux. Les jeux de table, les jeux avec croupier en direct et le vidéo poker n'ajoutent que 10 % or less to the amount of money you need to play. If you bet more than €5 per spin or round while a promotion is going on, the promotion and any possible winnings will be void. You can't use free spins or matched deposit offers on games with progressive jackpots. You can only use one offer at a time; you can't stack offers or use more than one reward at the same time. If you ask to withdraw money before you have met all of the playthrough requirements, you will lose any credits and related gains that are left over. If you don't play through a promotion within 7 days of getting it, the balance will automatically expire. Each promotion has its own rules about how long free spins last, but most of the time, spins that aren't used are no longer valid after three days. You can find all the information about each campaign, including any exceptions, on the special promotional information page. If you break the rules for bonuses, such as trying to abuse them or betting in ways that are not normal (like placing bets with no risk or very low risk), your account may be reviewed, offers may be taken away, and bonus winnings may be voided. Before you join, we suggest that you read all of the promotional terms.

Rules For The Game: Betting Patterns And Limits That Are Allowed

Only bets that follow the rules are counted as valid. You can't use flat betting, hedging, switching between minimum and maximum stakes quickly, or any other strategy that tries to take advantage of software flaws. You can't use automated tools to place bets, work with other players, or act on behalf of other people. If you keep using "zero-risk" or low-risk strategies, like switching between small and big bets to meet rollover requirements, you may not be able to get promotional offers and your account may be closed. There are some activities that are especially limited, like trying to synchronise bets across several games, systematically neutralising variance by combining outcomes, or consistently covering all possible outcomes with multiple accounts. If a pattern is found that changes how payouts are calculated or what happens, rounds may be voided, winnings may be taken away, and players may not be able to get competence bonuses. The minimum and maximum bet sizes for each title are set and can change. If you go over the published limits for a certain session, your bets will be void. You can't delay game rounds, leave rounds pending on purpose, or put off bonus rounds for later play with different stake levels. If you don't follow the rules, your balances could be frozen and other actions could be taken. Before playing any game, always read the specific instructions that come with it. The security team keeps an eye on activity patterns all the time, and if they see something suspicious, they can start an investigation without warning. Stay within the rules laid out here to avoid getting in trouble, losing your eligibility for rewards, or being banned from the platform for good.

Tools For Responsible Gaming: Setting Limits And The Self-exclusion Process

Users can control their engagement by using personal controls that are meant to make entertainment safer. Here are some options and steps you can take to keep your activity level balanced:

• Limits on deposits: Go to the profile section to set limits on how much money you can spend each day, week, or month. When these limits are lowered, the changes take effect right away. Requests to increase must wait 24 hours and be confirmed by hand after being looked at again.
• Wagering Limits: In the preferences area, you can set your own maximum bets for each day, week, or month. This stops more activity once the set amount is reached.
• Controls for the length of a session: Set time limits for each login period so that access will automatically end when the time runs out.
• Limits on Loss: Limit total financial loss over a certain amount of time. Once the limit is reached, transactions are turned off until the time period starts over.

Users can choose to self-exclude if they need stricter measures:

1. Go to the responsible gaming area and click on "Self-Exclude."
2. Choose the exclusion period. You can choose from six months, one year, or permanent deactivation.
3. Send in the official request.

Access to the account is immediately blocked, and the remaining balances are withdrawn according to standard procedures. During the time of self-exclusion, all promotional communications will stop. If you need more help or want to see what control features are available, you can talk to customer support through live chat or email. Support staff are trained to handle sensitive questions quickly and quietly. To stop people from getting around personal restrictions by making duplicate profiles, online verification tools are built in.

Disputes Between Players: How Long It Takes To File A Complaint And Get It Resolved

Clear rules make sure that users and the game platform are open and honest with each other when they disagree. A standard process makes it easier to deal with these kinds of things and helps everyone know what to expect.

To file a complaint, log into your account and go to the support section. Please fill out the complaint form with as much information as possible, such as the date of the event, the transactions that were affected, and any proof you have. You have 30 days from the event to file a complaint. To make your case stronger, include screenshots or letters.

Internal Review Process

As soon as you submit your application, you will get an automated confirmation message with a unique reference number. Within 24 hours, the support team starts a first review. Most cases get a response within three business days. The review period may be extended to seven business days for more complicated issues that need compliance checks or technical validation. If you don't agree with the first decision, you can ask for an escalation through the complaints portal. Within three business days of a request for escalation, a senior specialist will look over the case again and make a decision.

External Mediation

If internal procedures don't work, users can go to an independent dispute resolution service that is recognised by the licensing jurisdiction. You can get more information about this service, including how to get in touch with them, after all internal steps are finished. You can get regular updates on your account status by email and in your account dashboard. All submitted complaints and resolutions are archived for three years. This protocol aims to resolve 95% plaintes dans les 14 jours calendaires suivant leur réception initiale.